Hapicura Order, Shipping & Return Policy
At Giant Forest Lifestyles (Malaysia) Sdn Bhd, referred to as "we," "us," "our," "Hapicura," "Hapicura.com.my," or "Hapicura.com," we strive to provide a transparent and reliable shopping experience for our customers. To ensure clarity and understanding, we have listed our shipping, cancellation, return, and refund policies below:
CANCELLATION PRIOR TO SHIPMENT
If you wish to cancel your order, you may do so by contacting us as soon as possible.
Cancellation is only available for orders that have not been packed. To cancel, please submit a cancellation request by emailing us at Hello@hapicura.com.my or whatsapp our customer service hotline +6010-8855311.
RETURN POLICY
We offer a 7-day return policy, which only applicable to defect items, allowing returns within 7 days after purchase. If the item is returned in its original condition within this timeframe, we will exchange the item for you. Please note that we do not provide refund services.
Please ensure that the item is returned in its original condition, which means the item must be as new in the condition it was sent to you, including its original labels, swing tags, packaging, etc., as supplied by the manufacturer. We kindly request that you check the items before removing the labels.
No exchange will be made for products that do not fit or are not deemed defective. We shall not be responsible for any damage caused during shipping, as we take care to ensure all products are checked and packed before they are shipped.
If you have received a defective product, please notify us via your invoice order and provide us with the evidence of the defect item within 7 days from the date of the item being mailed. We will provide instructions on how to proceed with the return. Please note that the returned item must reach us within a maximum of 5 days after the instruction email is sent.
Returned items must be brand new and in their original state. Failure to comply will result in the exchange being ignored, and the returned item will be sent back to you within 3 working days. Customers will be responsible for the shipping costs incurred. We are not liable for any lost mails in the exchange process.
REFUND POLICY
All goods purchased through Hapicura.com.my are non-refundable. We do not provide refunds for any products sold. However, if the conditions specified in our return policy are met, we will exchange the item for you.
SHIPPING POLICY
Shipping Address
We will only ship to addresses provided in the billing address or shipment address during your purchase.
Please ensure that you provide correct addresses and reachable phone numbers when
completing your order. We do not ship to P.O. Boxes and only deliver to valid, legitimate shipping addresses.
We will not be liable if an incorrect shipping address is provided, resulting in the return of goods to us.
Any re-delivery of goods to you will incur associated shipping charges, which will be disclosed upon requesting a second delivery attempt.
Change In Shipping Address
If you need to change the shipping address, please email us at hello.hapicura@gmail.com within 24 hours of your order submission.
If a request for a change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm on weekdays only.
We aim to deliver the product to you at the place of delivery requested by you in your order, within the delivery date and time indicated by us at the time of your order checkout.
Tracking Number
Once goods leave our warehouse and picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.
Outlets Address: (Alphabetical Order)
BE Pharmacy Bandar Baru Sungai Buloh
2098, Jalan 3/1, Bandar Baru Sungai Buloh, 47000 Sungai Buloh, Selangor
BE Pharmacy Bandar Sri Permaisuri
15, Jalan Dwitasik 1, Bandar Sri Permaisuri, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
BE Pharmacy Bandar Tun Hussein Onn
7, Jln Suasana 2/7A, Bdr, Tun Hussein Onn, 43200 Cheras, Selangor
BE Pharmacy Gangsa
No. MB-0, 08, Jalan Sb Utama, Taman Seri Bayan, 76100 Durian Tunggal, Malacca
BE Pharmacy Kampung Baru Sungai Buloh
12 (GF, Jalan Public, Kampung Baru Sungai Buloh, 40160 Shah Alam, Selangor
BE Pharmacy Kampung Pandan
11, Jalan Belangkas, Kampung Pandan, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
BE Pharmacy Matahari Mall
1, Jalan PJS 2/18, Taman Maju Jaya, 46000 Petaling Jaya, Selangor
BE Pharmacy Merdeka Permai Melaka
70, Jalan Mp10, Taman Merdeka Permai, 75350 Batu Berendam, Melaka
BE Pharmacy Puchong Perdana
23 & 25, Jalan Kekwa 1, Taman Puchong Perdana, 47100 Puchong, Selangor
BE Pharmacy Pulau Gadong Melaka
48, Jalan Bertam Perdana 1, Taman Bertam Perdana, 75260 Melaka
BE Pharmacy Pusat Bandar Puchong
16 G, Jalan Bandar 7, Pusat Bandar Puchong, 47160 Puchong, Selangor
BE Pharmacy Putra Perdana
40, Jalan Putra Perdana 1, Taman Putra Perdana, 47130 Puchong, Selangor
BE Pharmacy Putrajaya
36, Jln Diplomatik, Presint 15, 62050 Putrajaya, Wilayah Persekutuan Putrajaya
BE Pharmacy Segambut
24, Jalan Dutamas Seroja 3 Taman Segambut Sppk, Segambut, 51200 Kuala Lumpur
BE Pharmacy Seri Krubong
90, Jalan Seri Krubong 2, Taman Sri Krubong, 75260 Krubong, Melaka
BE Pharmacy Subang Jaya
15, Jalan USJ 1/1a, Regalia Business Centre, 47620 Subang Jaya, Selangor
BE Pharmacy Sunway Mentari
8G, JALAN PJS 8/11 DATARAN MENTARI, Bandar Sunway, 46150 Petaling Jaya, Selangor
BE Pharmacy Tempua Puchong
4G, JALAN TEMPUA 2A, Bandar Puchong Jaya, 47100 Puchong, Selangor
BE Pharmacy Wawasan Puchong
82G, Jalan Bandar 2, Pusat Bandar Puchong, 47100 Puchong, Selangor
Constant Pharmacy Ampang Branch
Ampang Point, Shopping Centre, 89, Lorong Memanda 1, Taman Dato Ahmad Razali, 68000 Ampang, Selangor
Constant Pharmacy Bukit Raja Branch
6, Jalan Astaka 1C/KU2, Bandar Bukit Raja, 41050 Klang, Selangor
Constant Pharmacy Bukit Serdang Branch
D-G-35, Pusat Perdagangan Bukit Serdang Sek 14, Jalan BS 14/1, Taman Bukit Serdang, 43300 Seri Kembangan, Selangor
Constant Pharmacy Cyberjaya Branch
P1-33A, Persiaran Multimedia 6, Shaftsbury Square, 63000 Cyberjaya, Selangor
Constant Pharmacy Dahlia Branch
83, Jalan 34/154, Taman Dahlia, 56000 Cheras, Wilayah Persekutuan Kuala Lumpur
Constant Pharmacy Desa Tasik Branch
Jalan 20c, 4, Jalan Sungai Besi, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Constant Pharmacy Kajang Jade Hill Branch
Dataran, 20-1, Jln Dataran Jade 2, Jade Hills, 43000 Kajang, Selangor
Constant Pharmacy KLIA 2 Branch
Terminal KLIA 2, Kuala Lumpur Int'l Airport, Lot No.L2-117, Level, 2, Jln Klia 2/1, 64000 Sepang, Selangor
Constant Pharmacy Meru Branch
No. 145, Ground Floor, Jalan Susur, off, Jln Meru, 41050 Klang, Selangor
Constant Pharmacy Paramount Branch
Garden Blossom Square, Lot 9175, Jalan 20/16a, Taman Paramount, 46300 Petaling Jaya, Selangor
Constant Pharmacy Persiaran Raja Muda Musa Branch
2984, Persiaran Raja Muda Musa, Taman Sri Pesona, 41100 Klang, Selangor
Constant Pharmacy Publika Branch
A3-G2-07, Solaris Dutamas, 1, Jln Dutamas 1, Dutamas, 50480 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur
Constant Pharmacy Puchong Branch
F-01, 04, Jalan Prima Utama 5/3, Taman Puchong Prima, 47100 Puchong, Selangor
Constant Pharmacy Puncak Alam Branch
Eco Grandeur, 40G, Jln. Eco Grandeur 1/9A, 42300 Bandar Puncak Alam, Selangor
Constant Pharmacy Puncak Jalil Branch
No. 88-GF, Jalan PUJ 3/2, Taman Puncak Jalil, Bandar Putra Permai, 43300 Seri Kembangan
Constant Pharmacy Rimbayu Branch
Blossom Square, 16-G, Jln Flora 1/1, Bandar Rimbayu, 42500 Telok Panglima Garang, Selangor
Constant Pharmacy Setapak Branch
33, Jalan 45a/26, Taman Sri Rampai, 53300 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Constant Pharmacy Sri Serdang Branch
3337-G, Jalan 18/32, Taman Sri Serdang, 43300 Seri Kembangan, Selangor
De Market Taman Desa
Faber Towers, 1st Floor, Podium, Jalan Desa Bahagia, Taman Desa, 58100 Kuala Lumpur
Hapicura Powered by Giant Forest Lifestyles (Malaysia) Sdn Bhd
No.55, 2A, Jalan Puteri 1/4, Bandar Puteri, 47100 Puchong, Selangor
OK Pharmacy Bandar Puteri Klang
13-G, Lorong Sanggul 1f, Bandar Puteri, 41200 Klang, Selangor
OK Pharmacy Hulu Langat
57, Jalan Lagenda Suria 1, Taman Lagenda Suria, 43100 Hulu Langat, Selangor
OK Pharmacy J. Avenue
No 6- G, Jalan J-avenue, 43200 Cheras, Selangor
OK Pharmacy Keramat
NO 32 (GROUND FLOOR, Jalan AU 1a/4a, Taman Keramat Permai, 54200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
OK Pharmacy Nilai
PT 20572-GF, 2, Jalan TS 2/1f, Taman Semarak, 71800 Nilai, Negeri Sembilan
OK Pharmacy Pandan Indah
2G, Jalan Pandan Indah 4/8, Cheras, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
OK Pharmacy Pandan Perdana
12-GM, Jalan Perdana 4/8, Pandan Perdana, 55300 Kuala Lumpur, Selangor
OK Pharmacy Pudu
50 G, Jalan Landak, Off, Jalan Brunei Utara, 55100 Kuala Lumpur
OK Pharmacy Putra Nilai
PT 7434, Jalan BBN 1/2F, Putra Nilai, 71800 Nilai, Negeri Sembilan
OK Pharmacy Taman Suntex
Taman Suntex, 43200 Cheras, Selangor
OK Pharmacy Taming Jaya
3G, Medan Taming Sari 3, Pusat Perniagaan Taming jaya 2, 43300 Seri Kembangan, Selangor
OK Pharmacy Tun Perak
23-1, Jalan Tun Perak 2, Taman Tun Perak, 43200 Cheras, Selangor