Hapicura Order, Shipping & Return Policy
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At Hapicura, your satisfaction is our priority. The following outlines our order, shipping, and return policies for purchases made directly onย hapicura.com.
๐ฆ Order & Shipping Policy
Shipping Area:
We currently ship within Malaysia only.
Shipping Time:
- Orders are processed within 1โ2 working days
- Estimated delivery time: 2โ5 working days (Monday to Friday)
Shipping Address:
- Please provide a valid residential or business address (no P.O. Boxes)
- Ensure the shipping address and contact details are correct
- If a re-delivery is needed due to incorrect details, shipping charges will apply
Tracking:
Once your order is shipped, youโll receive an email with your tracking number
๐ Return & Exchange Policy
We accept returns for:
- Defective items (we cover return shipping)
- Non-defective items if unused and unopened (customer covers return shipping)
Timeframe:
- Request a return within 30 days of receiving your order
- For defective items, contact us within 7 days
Conditions:
- Items must be in original condition and packaging
- Labels, tags, and seals must remain intact
- Opened or used items cannot be returned unless defective
How to Request a Return:
- Email: hello@hapicura.com.my
- WhatsApp: +6010-8855311
- Provide order number and reason for return
- Our team will confirm eligibility and next steps
Refunds:
- We currently do not offer refunds
- Eligible returns will be exchanged or credited
If you have questions, our customer service team is ready to help. Thank you for choosing Hapicura!