Question 1

🔹 What sizes are available for Hapicura Adult Diapers?

Accepted Answer

We’ve got a fit for every body. Here’s the sizing guide:✅ Tip: If you're between sizes, go for the larger one for maximum comfort and leak protection.🛒 Browse All Hapicura Diapers 🧺 Shop Pull-Up Diapers | Shop Tape Diapers

Question 2

🔹 What types of adult diapers does Hapicura offer?

Accepted Answer

Hapicura offers two types of adult diapers to suit different care needs:1. Hapicura Diapers with Tabs (Tape-Style)Ideal for bedridden users or those needing assistanceEasy for caretakers to changeAdjustable tabs for a secure fitGreat for overnight or extended use2. Hapicura Pull-Up Diapers (Pant-Style)Best for those who are mobile or semi-mobileFeels like regular underwearAllows for greater independenceIdeal for self-changingNot sure which to choose? See our comparison chart below 👇

Question 3

🔹 Which one should I choose — Pull-Up or Tab diapers?

Accepted Answer

Here’s a quick guide:📝 Still unsure? Ask our team in chat for personalized help based on your lifestyle or caregiving situation.

Question 4

🔹 Are the diapers unisex?

Accepted Answer

Yes. All Hapicura diapers are unisex and designed to conform to all body types with an adjustable fit.

Question 5

🔹 How long can I wear one diaper?

Accepted Answer

Generally, diapers should be changed frequently to prevent skin irritation and infections. For regular use, a diaper can last 4–6 hours, but this may vary depending on individual needs. For overnight or heavy usage, it's recommended to check more frequently or use a high-absorbency combination with additional protective measures like Hapicura Ultra Protection Underpads. This aligns with best practices for diaper hygiene, which emphasize frequent changes to maintain skin health and prevent issues like diaper dermatitis

Question 6

🔹 Can I use Hapicura Pants like underwear?

Accepted Answer

Yes. Hapicura Pants are pull-up style and can be worn like underwear, ideal for active or semi-mobile adults. They’re easy to tear at the sides for removal.

Question 7

🔹 Where can I buy them?

Accepted Answer

🛒 Available online via:Hapicura Official StoreShopeeLazadaSelected pharmacies🔔 Direct orders on Hapicura Official Store get extra perks: Chat with Us to find out more

Question 8

🔹 What makes Hapicura Wet Wipes suitable for daily use?

Accepted Answer

Hapicura Wet Wipes are dermatologically tested and formulated to be gentle yet effective for everyday hygiene. Whether you're cleaning hands, freshening up, or caring for a loved one, our wipes are a safe choice for adults, seniors, and caregivers alike.

Question 9

🔹 What ingredients are in Hapicura Wet Wipes?

Accepted Answer

Each wipe is infused with a skin-friendly blend of moisturizing, cleansing, and soothing ingredients:Benzalkonium Chloride – Mild antiseptic to reduce bacteriaPolyhexamethylene Biguanide (PHMB) – Skin-safe antimicrobialP-chlorobenzene a-glyceryl ether – Gentle cleanserPhenoxyethanol – Preservative to ensure safetyPropylene Glycol & Glycerin – Hydrating agents to prevent drynessAloe Barbadensis (Aloe Vera) Extract – Calms and soothes skinChamomile Recutitia (Matricaria) Flower Extract – Known for anti-inflammatory and skin-calming propertiesCitric Acid – Balances pHHyaluronic Acid – Helps retain moisture and soften skin

Question 10

🔹 Are these wipes alcohol-free?

Accepted Answer

Yes. Hapicura Wet Wipes are free from alcohol, making them ideal for sensitive and delicate skin, especially during frequent use.

Question 11

🔹 Can they be used on the face or intimate areas?

Accepted Answer

While formulated for adult care, the ingredients are gentle enough for non-irritated facial and body skin. However, avoid use on broken skin or near the eyes. For perineal or intimate areas, they are suitable as a hygiene aid, especially during diaper changes.

Question 12

🔹 How many sheets are in one pack?

Accepted Answer

Each pack contains 80 premium-quality wipes, with a resealable lid to preserve moisture and cleanliness.

Question 13

🔹 Do these wipes have a fragrance?

Accepted Answer

Yes, but it's mild and fresh, designed not to irritate. We avoid heavy scents that could trigger allergies or discomfort.

Question 14

🔹 Are Hapicura Wet Wipes flushable?

Accepted Answer

No. These wipes are not flushable. Please dispose of them in the bin to avoid plumbing issues.

Question 15

🛒 Shop Hapicura Wet Wipes

Accepted Answer

Please click here to direct purchase Hapicura Wet Wipes.

Question 16

🔹 What is Hapicura Touchless DermaZinc Lotion?

Accepted Answer

Hapicura Touchless DermaZinc Lotion is a barrier care solution formulated with zinc oxide and ginseng stem cell extract, designed to protect and soothe skin exposed to moisture, friction, or irritants — especially during adult diaper use.Its touch-free roll-on design ensures hygienic application, reducing the risk of cross-contamination and skin disruption.

Question 17

🔹 What is it used for?

Accepted Answer

Hapicura Touchless DermaZinc Lotion is ideal for:Preventing and soothing nappy rash or moisture-related skin irritationCreating a protective barrier on vulnerable skin areasUse during diaper changes in elder or bedbound careSensitive skin needing non-touch, hygienic application

Question 18

🔹 What are the key ingredients?

Accepted Answer

Hapicura Touchless DermaZinc Barrier Lotion is powered by a smart blend of protective and restorative ingredients:Zinc Oxide – Creates a protective barrier against moisture and external irritants.Ginseng Stem Cell Extract – Supports natural skin recovery and resilience.Silica – Helps regulate moisture, enhances lotion spreadability, and supports skin barrier health.Gentle enough for sensitive skin, this formula is designed to protect, soothe, and support with every application. Formulated under a Malaysian cosmetic license for daily barrier care use.

Question 19

🔹 Is it safe for sensitive skin?

Accepted Answer

Yes. Hapicura Touchless DermaZinc Lotion is made with skin-sensitive ingredients, fragrance-free, and free of steroids or alcohol. It’s especially suitable for elderly skin or skin prone to irritation from incontinence.

Question 20

🔹 How do I use it?

Accepted Answer

Shake gentlyRoll directly onto clean, dry skin (no hands required)Let it form a thin barrier — no rubbing is necessaryUse during every diaper change or as needed✅ No gloves, no mess, no residue

Question 21

🔹 Is it a medicine?

Accepted Answer

No. While it supports barrier protection and skin comfort, it is not a medical product. It is registered as a cosmetic-grade skin care solution and is not intended to treat or cure diagnosed skin conditions.

Question 22

🔹 Where is it made?

Accepted Answer

Proudly made in Malaysia with strict safety and quality standards.

Question 23

How long will it take to receive my order?

Accepted Answer

Usually, you can expect your order to arrive within 3-5 business days. We're dedicated to ensuring a swift delivery just for you! 🚚💨

Question 24

How to track my order?

Accepted Answer

To keep tabs on your order, simply reach out to our delightful customer service at 010-8855 311. Our friendly representative is ready to add that personal touch and assist you every step of the way! 🌟📞

Question 25

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 26

I never got my order, what to do?

Accepted Answer

If your order hasn't found its way to you, no worries! Reach out to our customer service hotline at 010-8855 311 right away. We're here to assist and resolve any issues, ensuring your satisfaction every step of the way! 🌟📞

Question 27

What is your return policy?

Accepted Answer

We want you to feel confident shopping with Hapicura 💛If something’s not right, we’re here to help — with exchanges for eligible items.Here’s how it works:🕒 Return Window: Contact us within 7 days of receiving your order.📦 Item Condition: Items must be unused, unopened, and in their original packaging.🧴 Defective Items: If your product is defective, let us know within 7 days — we’ll cover the return shipping.🔁 Exchanges Only: We do not offer refunds, but we’re happy to exchange qualifying items.🚚 Shipping Costs: For non-defective returns, return shipping will be covered by the customer.To start a return, just reach out to:📧 Email: Hello@hapicura.com.my📱 WhatsApp: +6010-8855311 Include your order number and reason for return — we’ll guide you step-by-step.We’re always here to make caregiving a little easier. 🌼Please check our return/refund/exchange policy here.

Question 28

Can I exchange an item?

Accepted Answer

Absolutely! 😊 If you'd like to exchange an item, just contact us within 24 hours of placing your order.You can reach us by:📧 Email: Hello@hapicura.com.my📱 WhatsApp: +6010-8855311We'll do our best to help you switch to the item that suits you better. If more than 24 hours have passed, we may still be able to help — but a re-delivery fee might apply.We’re here to make sure you get what you need, with less stress and more care. 💛

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